ServiceNow

Read and manage ServiceNow incidents, problems and change requests. It’s listed under the other category in the toolkit type picker.

Prerequisites

• An account at ServiceNow with permission to issue an API token or credential, saved in Elitea as a service_now credential (/credentials/create-credential/<type>).
• Or skip the saved credential and paste username, password directly into the toolkit’s own settings (inline auth).

Connect the toolkit

1. Open the toolkit type picker

   In the left navigation, open Toolkits, then select New. Filter the type picker by the other category, or search for “ServiceNow”.

2. Pick or create a credential

   Under the credential field, choose an existing service_now credential, or select Create credential to add one without leaving the form.

3. Save

   Name the toolkit and select Create. It’s now available to attach to agents, pipelines and conversations in this project.

Available tools

Available tools (3)

The category of a tool decides when a run needs human approval to call it. See Runtime safety.

Tool	Category
Create incident	write
Get incidents	read
Update incident	write

Common issues

Note

There’s no connection check on this form. Save the toolkit, then run one read-only tool from the editor’s Test tools pane to confirm the credential works before attaching ServiceNow to an agent.